When contacting us – Alla Lighting, your call, email or chat will always be answered by one of our super helpful Customer Experience Specialists who are standing by and ready to assist.
To expedite your order process and guarantee that we will receive your information accurately, please place the order online if possible. Our official website adopts the most secure payment gateway to ensure your information is under security transition (website: www.allaligihting.com). Order confirmation and shipping tracking number emails will be sent to you after the payment complete. Easy payment with your credit card or Paypal account.
Alla Lighting Working Hours:
Mon-Fri.: 9:00am-5:30PM Pacific Time
Alla Lighting Inc.
14722 Yorba Ct
Order Status: 1(909)536-5319
Chino, CA 91710
Q: How to check the LED bulbs fit my vehicle or not?
A: Please follow below steps, and also please note the fitment is only for reference, not 100% guaranteed accurate, it is recommended to check the stock lamp or owner manual to double confirm the bulb size, or if you need assistance, please feel free to contact us by phone 1(909)536-5115 or email us directly.
Option 1. Under the home page’s banner- www.allalighting.com, there is one column “Select your vehicle: Year, Make, Model”, so please input the information and click Check Fit, then it will comes the result
Option 2. Please find the Category Shop By Vehicles, and choose your vehicle’s maker, model, and then choose the year and bulb type, it will come out different product options for the specific bulb fitment guide.
Q: If I bought the wrong items, can I return for exchange the correct one?
A: Yes, we accept 30 days to return for exchange or refund since the purchasing date. If you find the item purchased wrongly, it is recommended to contact us directly and help to find the correct items for you,and will also provide the return instructions and process the return on time.
Q: When will the order be shipped out, especially at COVID-19 epidemic periods and how long for expected delivery?
A: Most orders will be shipped out within 24 working hours from Chino, California USA (except out of stock).
Normally for standard shipping.the order will be delivered within 1-7 business days, and for Expedited will be delivered within 1-4 business days which depends on the destination and local USPS delivery.
Please note: Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
Q: Why Alla Lighting can still promises the order shipped out on time at COVID-19?
A: There are 2 reasons:
Firstly, we are a USA company, a reliable USA brand, and located in Chino, CA, 91710,USA, Alla Lighting Family are trying our best to work on it and provide the best service for you.
Secondly, our auto LED lights bulbs belong to essential business, your driving safety is what we care as well as the government, so we can offer the shipping for you, but most our employees are working at home, that is the reason you may find our customer service phone number do some changes.
Q: Can I get technical support or customer support in USA?
A: Yes, we are located in USA, and our customer service representative are always behind you, please feel free to contact us by phone 1(909)536-5115 or email us if you need any assistance, and our working hours are 9:00AM-5:30PM Pacific time, Monday to Friday. And our service representative can speak English and Spanish too. ^_^
Q: Is the shipping FREE?
A: Yes, for all orders during COVID-19, we offer FREE standard shipping in domestic, not for international orders.
And if your order amount over $45.99, we will offer FREE expedited shipping option as well, yet if less, then there will be some seasonal charge.
Also Second Day shipping are optional for some locations. for some close areas maybe FREE if the order over $45.99.
For intentional orders, the shipping cost charge is also very reasonable based on the shipping carrier provided.
Q: Does my order come with Warranty?
A: Yes, for all orders from Alla Lighting, it will come with at least one year warranty for manufacturer defect since the purchasing date and lifetime technical support. For some items will cover 2 years’ warranty. For more info, please check the product description or contact us directly. Thanks in advance.